Receipt waste
I discovered a creative solution in Japanese convenience stores for managing receipt waste, designed to address the common behavior of people discarding receipts immediately
Kids basket
Shopping mall experiences can be enjoyable for kids too. That's why this store decided to offer kid-sized baskets, allowing children to have their own fun and engaging shopping experience.
Free-use hub
At the university in the UK, there's a free-use hub where people can leave items they no longer use for others to take for free
How-to eat
While many restaurants let customers eat as they please, this one provides a QR code linking to a tutorial video on how to enjoy the meal for the best experience
App Verification
The story shared in the posts is about her mom using an app that requires facial verification, likely a banking app. The app instructs users to remove any accessories, including glasses.
After her mom took off her glasses as instructed, the next step was to move her head in certain directions. However, she wasn’t following the instructions. When asked why, her mom replied, “I don’t know what it says since I don’t have my glasses on.”
This highlights an important insight: designers and developers need to consider making such processes more inclusive, especially for older adults and the elderly
Power bank - For borrow
At Central, you can borrow a power bank for free for the entire day from reception. This service not only helps customers but also highlights the brand's dedication to customer services
Customise chef
One day, while scrolling through restaurants on Google, I discovered a dining place that offers a clever feature: customers can choose which chef prepares their meals, providing a highly personalized experience
Emergency sanitary
This coffee shop put up a sign in the bathroom that impressed me with how much they care about the needs of their female customers
Uber pet
Uber offers options like Uber Pet, but challenges arise when a dog's breed or size leads the driver to insist the pet stay in the trunk, which isn't ideal for the owner. It would be better if the app provided more detailed information for both parties to ensure better matches
DISCOVER
These are the discoveries from my daily life that I
found interesting, including impressive service designs, creative products, user insights, and anything designed with
user-centered or
human-centered
principles in mind
This journal keeps me inspired, and I hope it
inspires you too
User Insights
User Experiences
Innovation